The Challenges
Experts Vs Mentors
While discussing the relationship between experts and users in my app I became fixated on one element that felt like a natural progression. I felt that new hobbyists would strongly desire a deeper relationship with an expert. I wanted to allow the user to create a mentorship with an expert. When a user connected with a mentor I envisioned them being able to schedule regular appointments, be assigned tasks to a project, and have a more personal relationship. In a business sense this would drive return business and create a subscription theme that could increase revenue for the business and the experts. My first user flows were focused on the Curious but Nervous persona and her growing her hobby through the relationship with her mentor.
For this part of my design I lost focus on the grander scale of the issue at hand. My sketches and mid-level designs had a lot of focus on the user relationship with mentors. When I tested my first concepts with potential users much of the feedback I received was confusion on the difference between experts and mentors.
Solution
I went back to my designs and realized I needed to refocus. I pulled the concept of mentors from the app, but included expert preferences with a heart icon in their profile. Liking an expert left room in my experts page to display preferred connections, and gave me the opportunity to revisit the idea of deeper connections at a later date.
Let’s get together!
Some of the more difficult tasks to accomplish in this project were getting the necessary people to interview and test my app. With a global pandemic and being a seasoned individual, whose friends have careers, kids and busy lives of their own, my schedule was difficult to fix. I was attempting to be in the same room with as many of my subjects as possible to get the best results. Many times technology made virtual discussions difficult. Audio wouldn’t record, I couldn’t see the user interact with the app, browsers would cover navigation and made some interactions impossible.
Solution
Some of the instances where technology was an issue required me to work around what was available and apologize to the subject for the issue. To find the right number of subjects to interview or test I just asked more than I needed. Given enough people willing to help you will eventually get a propre sample size.
You’re gonna need a bigger app
When I first started designing my sitemap I envisioned an app on a much grander scale. I realized my app was quickly becoming a social media platform for hobbyists. A community where they could meet and share their interests.
Solution
This wasn’t wrong. I was trying to solve all the barriers for my users. A community that was built on encouragement and access. However, time and business goals were not on my side for this design. I reduced my scope to meet the guidelines of this project and moved on.